Frequently Asked Questions
* What are your shipping costs?
The Paper Clique offers free ground shipping on merchandise orders over $100.00. If your merchandise total is over $100.00 please select "Ground" shipping to receive the free shipping offer. The Ground shipping costs are calculated as follows:
|$0.00 to $99.99
||$100.00 and over
We offer Ground, 2nd Day, and Overnight.
What are your turnaround times? All customized items have different processing time for each designer. Please refer to the individual item for processing time and ship from location. This does not including shipping time to your destination. All non-personalized items will ship within 3 business days. All turnaround times may increase slightly during the holiday season.
What is your return policy? Our goal is for you to be 100% satisfied with your purchase. Returns will be accepted within 7 days of receipt. Shipping fees will be at the customer's expense. Items must be in their original packaging and in resaleable condition. CUSTOMIZED STAMPS AND EMBOSSERS CANNOT BE RETURNED. Shipping fees will not be refunded at any time.
What if I made an error when I submitted my order for a customized item? It is very important to carefully check your order for spelling and accuracy or other important information in your text. If an error was missed, we will re-order your item at a 40% discount. Regular processing times and shipping costs will still apply. If the error was made on our part, we will correct the error at no additional charge.
What if I need to cancel my order? Once an order has been placed for a customized stamp or embosser, it cannot be cancelled or changed. For all other non-customized items, we will attempt to stop shipping, but if the items have already been processed we will not be able to do so and you will need to return the item(s) per our return policy.